United Breaks Guitars – Don’t mess with Canadians

So a band out of Nova Scotia, Canada was on tour heading to Nebraska, with a connection out of Chicago’s O’Hare Airport. While waiting for their plane to unload, a passenger behind the musicians noticed the the United Airlines baggage handlers were throwing around guitars. One was not just any guitar but a Taylor Guitar belonging to Dave Carroll. This is one of the most expensive guitars money can buy. Well the United Airlines baggage handlers broke the guitar in to two pieces. Then Mr. Carroll complained to United and it fell on deaf ears. Because of that he vowed to write three songs about their callous disregard and uncaring attitude.

Well wouldn’t you know…it went. The first song was released on YouTube in July of 2009 and thus far has almost 8 million views. The second song was released in August of 2009 and the final was released just this week.

Here is the story with the videos at the end:

On March 31, 2008 Sons of Maxwell began our week-long-tour of Nebraska by flying United Airlines from Halifax to Omaha, by way of Chicago.   On that first leg of the flight we were seated at the rear of the aircraft and upon landing and waiting to deplane in order to make our connection a woman sitting behind me, not aware that we were musicians cried out: “My god they’re throwing guitars out there.” Our bass player Mike looked out the window in time to see his bass being heaved without regard by the United baggage handlers. My $3500 710 Taylor had been thrown before his.

I immediately tried to communicate this to the flight attendant who cut me off saying: “Don’t talk to me. Talk to the lead agent outside.”  I found the person she pointed to and that lady was an “acting” lead agent but refused to talk to me and disappeared into the crowd saying “I’m not the lead agent.”  I spoke to a third employee at the gate and when I told her the baggage handlers were throwing expensive instruments outside she dismissed me saying “but hun, that’s why we make you sign the waiver.”  I explained that I didn’t sign a waiver and that no waiver would excuse what was happening outside. She said to take it up with the ground crew in Omaha. (read rest of the story)

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